CONTACT US

Good support starts
with a conversation.

Tell us what you are working on or where you are stuck. Choose a contact below, or prepare an email with the form.

REACH OUR TEAM

Find the right contact.

For app-related questions, start with Technical Support. For services and cooperation, use Business Support.

A little context goes a long way.

For technical questions, include your device, app version, and steps to reproduce the issue. Please leave out passwords, API keys, and other sensitive information.

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A LITTLE HELP

Common questions.
Clear answers.

Still need a hand? Email technical support →

How do I get started with ZhituClaw?

Open the app and follow the sign-in or registration prompts. Connect to the Gateway provided for your workspace. If you are part of a team, ask your administrator for the correct connection details.

My Gateway is not connecting. What should I check?

Check your network connection and the Gateway address in your settings. Confirm that the Gateway is running and your account has access. If the issue continues, send support the error message, app version, and the time it occurred. Do not include passwords, API keys, or access tokens.

What should I include in a bug report?

Include your device model, operating system, app version, the steps that led to the problem, and what you expected to happen. A screenshot can help; remove personal information and credentials before sharing it.

How can I request account or data deletion?

Use the account deletion option available in the app settings. You can also email support@yuanfanzhituo.com from the email address associated with your account, with “Account deletion” in the subject. We may need to verify your identity and clarify the scope of the request. See our Privacy Policy for more information.

Why is an AI model or skill unavailable?

Available features depend on your Gateway, account permissions, configured providers, and installed skills. Check the relevant settings or ask your workspace administrator. Contact technical support if you need help identifying the cause.