Privacy Policy

1. About this policy

This Privacy Policy explains how ZhituClaw handles information in connection with its apps, connected workspaces, this support website, and inquiries sent to our team. The information processed depends on the features you use and the configuration of your workspace. A workspace operated by your organization may also be subject to its own policies.

2. Information we process

• Account information: information you provide when registering or signing in, such as your email address, name, and account identifier.
• Content and workspace data: messages, uploaded files, and other information you submit to use AI and workspace features.
• Connection and configuration information: settings needed to connect your app, Gateway, providers, and enabled integrations.
• Technical and usage information: app and operating system versions, error information, and relevant activity logs used to operate and troubleshoot the service.
• Support correspondence: your contact details, inquiry, and any diagnostic material you choose to share.

3. How information is used

We use relevant information to provide account access, deliver requested features, process AI requests, connect workspaces, respond to support inquiries, investigate technical issues, maintain service security, and meet applicable obligations. Please share only the information needed for your request.

4. AI providers and connected services

When you use AI features, your prompts, relevant conversation context, and submitted content may be sent through your configured Gateway to the selected AI provider. Enabled skills or channels may also transmit information to the connected service to complete your request. Those services have their own terms and privacy practices. Review the providers and integrations configured for your workspace before submitting sensitive content.

5. Information sharing

We do not sell your personal information. Information may be shared with providers needed to operate requested services, with your workspace administrator as appropriate to the workspace configuration, with parties you instruct us to contact, or where required by applicable law. Hosting, AI processing, and third-party integrations may involve processing outside your country.

6. Storage, retention, and security

Information may be stored on your device, the service backend, your connected Gateway, or the providers used for a requested feature. Retention depends on the information, deployment configuration, and operational or legal requirements. We use reasonable safeguards to protect information, but no system can guarantee absolute security. Do not send passwords or API keys to support.

7. Your choices and data requests

You may request access, correction, export, or deletion of personal information associated with your account, subject to applicable requirements and identity verification. Where processing depends on consent, you may request withdrawal of that consent. If your organization manages the workspace, some requests may need to be handled by its administrator.

8. Account and data deletion

Use the account deletion option available in the app settings, or email support@yuanfanzhituo.com from your registered email address with the subject “Account deletion.” Include enough information to identify the account, but do not include your password. We may verify your identity and clarify the scope of deletion. Some information may need to be retained for applicable legal, security, or dispute-resolution purposes. Deleting an account does not automatically remove information held independently by third-party services or an organization managing your workspace.

9. This website and email inquiries

This support website does not require an account. Its contact form prepares a draft in your own email application and does not submit the form to a website database. The inquiry is sent only when you send that email. The site does not include advertising trackers or analytics scripts. Web hosting infrastructure may process standard access logs needed to serve and secure the website.

10. Children’s privacy

ZhituClaw is not intended for children under 13. If you believe a child has provided personal information to us, contact support so that we can investigate and address the situation.

11. Policy updates

We may update this policy as the product, deployment, or information practices change. The current policy will be published on this page with an updated date. Where required, material changes will also be communicated through an appropriate service channel.

12. Contact us

For privacy questions or personal information requests, contact support@yuanfanzhituo.com. For general business correspondence, contact contact@yuanfanzhituo.com.